Privacy Policy

Reedsburg Utility / LightSpeed Online Privacy Statement:
RUC/LS respects your privacy and is committed to protect the personal information that you share with us. Generally, you can browse through our website without giving us any information about yourself. When we do need your personal information to provide services that you request or when you choose to provide us with your personal information, this policy describes how we collect and use your personal information.

Information Collection:
Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, birth date, gender, occupation, industry, personal interests, other information when needed to provide a service you requested.  When you browse our website, you do so anonymously. We don’t automatically collect personal information, including your email address. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. But we do not link your IP address to any personal information. Like many other commercial websites, the LightSpeed website may use a standard technology called a “cookie” to collect information about how you use the site. 

Reedsburg Utility / LightSpeed collects personal information when you register with for an account, when you use certain products or services, when you register to participate in an online survey, when you ask to be included in an email or other mailing list, or when you submit your personal information the utility. Access to certain LightSpeed web pages require a login and a password.  Your personal information may be retained by RUC/LS to verify compliance with the agreement.  When personal information is collected, we will inform you at the point of collection the purpose for the collection.  Reedsburg Utility / LightSpeed will not transfer your personal information to third parties.

Cookies and Tracking Technology:
We use cookies to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of RUC’s website if you do so. 

Data Security:
Your LightSpeed account information is password-protected for your privacy and security. RUC/LS safeguards the security of the data you send us with physical, electronic, and managerial procedures. In certain areas of our websites, LightSpeed uses industry-standard SSL-encryption to enhance the security of data transmissions. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

Changes to this Privacy Policy::
Reedsburg Utility will amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site.

 

The Reedsburg Utility Commission shall provide safe, reliable, competitively priced, hometown utility services that help make this community a desirable place to live and do business.

With LightSpeed Internet, we’ve removed the bandwidth restrictions so customers can fully utilize all their connected devices and have the best online experience.
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